Shipping & Returns

Returns & Exchanges

You can request a return or exchange within 7 days of delivery, provided the product is unworn, unwashed and in its original condition, with all original tags and packaging intact.

Exchanges

• One free size exchange per order for the same product.
• Exchanges are subject to availability.
• A second exchange request will incur a ₹150 exchange fee.
• Each order is eligible for a maximum of two exchange requests.
• If your preferred size is unavailable, we'll issue Moven Store Credit for the eligible amount.

Exchange Processing Time

Once your product is picked up, it typically reaches our warehouse within 8–10 working days.

After the product passes our quality check, your replacement will be dispatched and should reach you within 4–5 working days, depending on your location.

Please note: Exchange timelines may vary depending on courier serviceability and quality-check processing.

Returns

Please try before your run, not during.

Once you've clocked a few kilometres in it, we can't take it back!

Returns can be requested within 7 days of delivery.

For approved returns, a ₹150 return handling fee will be deducted from the eligible amount and the balance will be issued as Moven Store Credit.

Moven Store Credit does not expire and can be used towards future purchases on movenactive.com.

Store Credit cannot be converted into cash or transferred to another person.

General Guidelines

To keep things fair and hygienic, returned or exchanged products must be:

• Unworn and unwashed.
• Free from makeup, deodorant, perfume, sweat patches, stains or marks.
• With original price and size tags attached.
• In the original packaging provided.
• Unaltered and undamaged.
• Complete with all original components and accessories.

Please try before you run. We want your Moven to come back looking as fresh as it left us.

Reverse Pickups

Serviceable Areas

We'll arrange a reverse pickup from the same shipping address provided for the original order, subject to courier availability.

Non-Serviceable Areas

If your location is not serviceable for reverse pickup, our team will provide instructions for self-shipping the product.

Pickup Attempts

A maximum of 2 pickup attempts will be made within 24–72 hours of your approved return/exchange request. Please ensure someone is available at the pickup address to avoid delays.

Quality Check

All returned and exchanged products are subject to a quality inspection.

Products that are worn, washed, stained, soiled, damaged due to use or mishandling, missing original tags, packaging or components, altered, or otherwise not in their original condition will not be eligible for return or exchange.

If a return or exchange request is rejected following quality inspection, the product will be held for customer-arranged return shipping at the customer's expense.

Because your Moven should arrive ready to run—not ready for another runner.

Damaged, Defective or Incorrect?

That's different—and we absolutely want to know.

If your product arrives damaged, defective or incorrect, please contact us within 48 hours of delivery with your order number and clear photos/videos of the issue.

Our team will review the issue and, where applicable, arrange a replacement, exchange or other appropriate resolution.

Please reach us at crew@movenactive.com Monday–Saturday, 11 AM–7 PM.

Sale & Promotional Products

Products marked Final Sale are not eligible for return or exchange.

Products purchased during promotional offers may have different return or exchange conditions. Any such conditions will be clearly communicated at the time of purchase.

Cancellation Policy

Orders can be cancelled only before they are processed for dispatch.

Once an order has been shipped, it cannot be cancelled and will be subject to our Return & Exchange Policy.

1. Shipping Methods & Delivery Timeframes

Standard Shipping

We offer free standard shipping on all prepaid orders.

Estimated delivery is 5–7 business days from the date of dispatch, depending on your delivery pincode.

Urgent Shipping — Mumbai Only

Need your Moven sooner?

We offer urgent delivery within 24–48 hours in select areas of Mumbai, subject to availability.

Please contact our customer care team before placing your order to confirm whether urgent delivery is available for your pin code.

Email: crew@movenactive.com

Monday–Saturday | 11 AM–7 PM

Please note: Delivery timelines are estimates and may vary due to factors beyond our control, including weather conditions, government restrictions, strikes, operational disruptions or courier delays.

2. Shipping Charges

• Prepaid Orders: Free standard shipping across India.
• COD Orders: A ₹200 COD handling fee will be applicable at checkout, irrespective of order value.

Any applicable shipping or handling charges will be clearly displayed at checkout before you complete your purchase.

3. Payment Methods

You can complete your purchase using the payment methods available at checkout, including:

• Credit & Debit Cards.
• UPI.
• Net Banking.
• Cash on Delivery (COD).

4. Our Shipping Process

We usually process and dispatch orders within 1–3 business days of receiving the order.

Before your order leaves us, every Moven piece goes through our final quality check. Once approved, your order is packed securely and handed over to our delivery partner.

Once dispatched, your order will typically reach you within 5–7 business days, depending on your pin code and courier serviceability.

During high-volume periods, launches or promotional events, dispatch timelines may be slightly longer. If there is a significant delay, our team will keep you informed.

5. Address Accuracy

Please double-check your name, shipping address, pin code, mobile number and email address before completing your order.

Moven is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

If you need to update your address after placing an order, please contact us as soon as possible. We will do our best to assist, provided the order has not yet been dispatched.

6. Re-Dispatch

An order may be returned to Moven due to:

• Incorrect or incomplete address.
• Multiple unsuccessful delivery attempts.
• Customer unavailability.
• Refusal to accept the package.
• Refusal to pay applicable COD charges.

If an order is returned to us for any of the above reasons and you would like us to re-dispatch it, a re-dispatch fee may apply.

The applicable fee will be communicated to you before the order is re-dispatched.

7. Order Tracking

Once your order has been packed and dispatched, you'll receive a shipping confirmation email containing:

• Your delivery details.
• Courier information.
• A link to track your order.

Please note that tracking information may take some time to become active after the package has been handed over to the courier.

8. Delays & Delivery Issues

While we do our best to meet our estimated delivery timelines, unforeseen delays can occasionally happen.

If your order is significantly delayed, shows no movement in tracking, or encounters a delivery issue, please contact us at:

crew@movenactive.com

Monday–Saturday | 11 AM–7 PM

While delivery is handled by third-party courier partners, our crew will work with the courier to help resolve the issue as quickly as possible.

9. Cancellation Policy

Once an order has been placed, it cannot be cancelled and will be subject to our Return & Exchange Policy.

For more information, please refer to our Return & Exchange Policy.