Privacy Policy

About Moven LLP

Moven LLP is a limited liability partnership firm registered under the Limited Liability Partnership Act, 2008 (LLP Act)

By accessing, browsing, or transacting on our Platform, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

Depending on how you interact with us, we may collect:

Information you provide

• Name
• Email address
• Phone number
• Billing and shipping address
• Order and transaction details
• Customer support communications
• Product reviews and feedback
• Information voluntarily provided through forms, surveys or community activities

Information collected automatically

• IP address
• Browser and device information
• Pages and products viewed
• Website interaction and browsing activity
• Cookies and similar technologies

We do not store your complete credit/debit card details. Payments are processed securely through our authorised payment partners.

How We Use Your Information

We use your information to:

• Process and deliver your orders
• Process payments, returns and exchanges
• Provide customer support
• Communicate order and delivery updates
• Improve our products, website and customer experience
• Understand website usage and customer preferences
• Send marketing communications where you have opted in
• Prevent fraud and protect the security of our website
• Comply with applicable legal and regulatory requirements

Sharing Your Information

We may share relevant information with trusted third-party service providers who help us operate Moven, including:

• E-commerce platform providers such as Shopify
• Payment gateways
• Shipping and logistics partners
• Returns/exchange partners
• Website analytics providers
• Marketing and advertising platforms
• Customer support and communication platforms

These providers receive only the information reasonably required to perform their services.

Cookies & Tracking

We use cookies, pixels and similar technologies to:

• Keep the website functioning properly
• Remember preferences
• Understand website traffic
• Improve the shopping experience
• Measure marketing campaigns
• Show relevant advertising

You can manage cookies through your browser settings and, where applicable, through the choices provided on our website.

Marketing Communications

If you choose to subscribe to our emails, WhatsApp updates or other marketing communications, we may send you information about:

• New drops
• Product launches
• Offers
• Events
• Running Tips & Interesting insights
• Moven community activities
• Other brand updates

You can unsubscribe at any time using the unsubscribe option in our communications or by contacting us.

Data Security

We use reasonable technical and organisational safeguards designed to protect your information against unauthorised access, disclosure, alteration or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, fulfil our legal and contractual obligations, resolve disputes and maintain appropriate business records.

Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of information where legally permissible
• Withdraw consent for certain processing
• Opt out of marketing communications

To exercise these rights, contact us at crew@movenactive.com.

Third-Party Links

Our website may contain links to third-party websites or services. Moven is not responsible for the privacy practices or content of those third parties.

Children’s Privacy

Our Platform is intended for users above 18 years of age. We do not knowingly collect Personal Data from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.